Thank you for choosing Traction X Media Pvt Ltd. We strive to provide high-quality digital marketing services and training to our clients and students. However, we understand that there may be circumstances where you need to request a refund. Please review our refund policy below:
Services and Training Refunds
- Digital Marketing Services: Refunds for digital marketing services will be evaluated on a case-by-case basis. We aim to ensure your satisfaction with our services. If you are unsatisfied with the results or experience any issues, please contact us within [number of days] of service delivery to discuss your concerns. We will work with you to find a suitable resolution, which may include adjustments or revisions to our services. Refunds will be considered if we are unable to rectify the situation to your satisfaction.
- Digital Marketing Training: If you have enrolled in one of our digital marketing training programs and are unsatisfied with the content or delivery, please contact us within [3 days] of the training program's start date. We will evaluate your concerns and, if appropriate, provide a refund. Refunds may be subject to a processing fee or prorated based on the portion of the training already completed.
Refund Request Process
To request a refund, please follow these steps:
- Contact us: Send an email to [refund contact email] with your refund request, providing a detailed explanation of the reason for your dissatisfaction and any relevant supporting documentation.
- Review and evaluation: Our team will review your refund request and evaluate it based on our refund policy.
- Communication: We will communicate with you regarding the status of your refund request and any additional information or actions required.
- Refund resolution: If your refund request is approved, we will initiate the refund within [number of days]. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.
Exceptions to Refunds
Please note that the following situations are not eligible for refunds:
- Services or training that have been fully completed and delivered as agreed upon.
- Refund requests made after the specified time period mentioned in this policy.
- Refunds for any third-party expenses or services that may have been incurred during the course of our engagement.
If you have any questions or concerns regarding our refund policy, please contact us. We are here to assist you and address any issues you may have.